Atlassian Jira Work Management renews the features of BizDevOps



Atlassian’s Jira Core has been redesigned as Jira Work Management, with significantly expanded BizDevOps functionality.

Atlassian Jira Core was introduced with version 7 of the Jira issue tracking software in October 2015, when the vendor separated Jira Software for Agile development workflows and Jira Service Desk for ITSM into separate products. According to an Atlassian user and partner, the company introduced Jira Core as an enterprise project management tool, but it lacked many more advanced workflow features that were integrated into Jira Software and Jira Service Desk, now Jira Service Management.

“You can create problems, but not really much else,” said Rodney Nissen, senior Atlassian engineer at Coyote Creek Consulting, an Atlassian partner in Milpitas, Calif. “Jira Software gives you the possibility of having different [Kanban] tables that Agile teams [use] … and Jira Service Desk which offers a front-end portal for end users who may not be so tech-savvy. “

Rodney Nissen

Jira Work Management now integrates these features, including a Kanban-style Tables view, forms based on Jira Service Management service request templates, and a Timeline view similar to Jira software roadmaps, in an interface designed for business users. . It also adds a unique spreadsheet-like list view among Jira products for business users accustomed to working in applications such as Microsoft Excel, and a calendar view, as well as a set of 40 workflow templates designed for non-technical teams such as marketing, HR and Legal departments.

Jira Work Management adds template shortcuts

The new Jira work management models will bring relief to Nissen and his clients, he said.

“Let’s say I work with a legal team – as a Jira administrator I’m not a lawyer,” he said. “Before, I had to have a meeting where I introduce Jira to this team, and then I learn what the team needs for their project … only two or three times.”

Remote working has shown many companies how poor their workflow design is without the dressing of in-person interaction.

Chris MaraisAnalyst, S&P Global

Jira Work Management templates will eliminate much of this process, incorporating common elements used in most legal workflows, Nissen said.

The new product will share data with the rest of the Atlassian Jira suite, and users can set up workflows where, for example, a software development team tracks changes in Jira Software that require legal approval before deployment, and a legal approval workflow in Jira Work Management is automatically populated with Jira Software data. Initially, such integrations will require some customization on the part of customers, but eventually more cross-team workflows will be built into the product, according to a company spokesperson.

Cloud-only Jira Work Management replaces Jira Core for the same price, starting at $ 5 per user per month, with volume discounts for larger deployments. As of this week’s general release, existing business projects in Jira Software Cloud and Jira Service Management have been updated with the new Jira Work Management views.

BizDevOps Growth Driven by Remote Work

The practice of applying Agile workflow processes outside of software development and IT, known as BizDevOps, has been a buzzword for years. However, while vendors, including Atlassian, have offered BizDevOps functionality, this was not widely practiced in traditional businesses just two years ago.

Yet even before the COVID-19 pandemic, industry watchers predicted that BizDevOps would flourish as companies’ digital transformation efforts take root. A transition to remote working had also already started at this point, which made tool-based workflow collaboration practices more popular, said Chris Marsh, analyst at S&P Global.

Chris Marsh, S&P GlobalChris Marais

Then the pandemic forced most white-collar workers to work remotely and exposed shortcomings in those early workflow designs, Marsh said.

“Remote working has shown many companies how poor their workflow design is without the dressing of in-person interaction,” he said. “Businesses realized they couldn’t just eliminate the pervasive frictions in their workflows caused by context shift, fragmentation and silos – they had to do something strategically. “

This has spurred growth and mergers and acquisitions in work management tools in particular, Marsh said, but the rise of cloud-native applications and digital transformation – also spurred by the pandemic – has pushed forward BizDevOps practices in companies that must now deliver products in the form of software.

These trends give Atlassian the opportunity to make a renewed entry into work management with its Jira portfolio, as this category increasingly becomes a feature of broader platforms from vendors such as Salesforce, Citrix and Adobe, according to Marsh.

For Nissen customers, expanding into BizDevOps also makes tax sense.

“I see a strong demand for Jira to be used in the widest [business] organization, “he said.” Businesses spend a lot of money on the platform and want to get the most out of it. “


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