Citizens Energy Group chooses KloudGin for state-of-the-art mobile fieldwork management to improve customer engagement
Modernized Mobile Workforce Management Platformm to be implemented by Infosys Optimize customer-facing field operations
KloudGinInc., the leading provider of field services, cloud-based labor and asset management solutions, has entered into a contract with Citizens Energy Group provide next-generation mobile field service and labor management solutions for their natural gas, thermal power, water and wastewater utilities.
KloudGin’s field service management platform will provide Citizens Energy Group with enterprise-wide integration of work orders, inventory and CIS functions across their entire service line.
“KloudGin’s Field Service Management SaaS solution is easy to use for our employees and offers powerful functionality. The modern, cloud-native, mobile-first platform running on AWS creates a digital foundation for the utility of the future. KloudGin’s architecture allows us to integrate with our on-premises systems and cloud applications, providing the foundation for a great customer experience,” said Curtis Popp, Vice President of Customer Operations at Citizens Energy Group. “Infosys has released a strong RFP response on the implementation, combined with its existing knowledge of the implementation of our Customer Care & Billing solution. We are excited to work with the Infosys and KloudGin team to improve the experience for our customers and employees. »
“KloudGin is honored to be part of Citizens Energy Group’s digital transformation program. As utilities transform to manage their resources more efficiently, leveraging modern cloud technology and AI models is key to success. The ability to access these systems anytime, anywhere is a key benefit to improving the productivity and retention of their field employees and providing a modern customer experience,” said Vikram Takru, Co-Founder and CEO of KloudGin.
Infosysa global leader in next-generation digital services and consulting, will partner with KloudGin to deploy the mobile service solution in the field at Citizens Energy Group.
“With the growing demand for digital transformation by utilities, we are proud to team up globally with KloudGin to bring modern systems to market quickly and efficiently and to deliver customer, worker and utility value,” said Ashiss Kumar Dash, Infosys EVP and Head of Services, Utilities, Resources, Energy. “Providing a single, cohesive platform for all key field service and asset management operations is a proven formula for increasing operational efficiency and better connecting with customers in the highly competitive field of utilities. ”
About Citizens Energy Group
In 1887, municipal leaders in Indianapolis came up with the idea of operating a natural gas company as a Public Charitable Trust, solely for the benefit of customers and the community. Today, this trust lives on as Citizens Energy Group, a large-scale utility company, providing natural gas, thermal power, water and wastewater services to approximately 800,000 people and to thousands of businesses in the Indianapolis area. At Citizens, our vision is to deliver on the Trust’s promise to serve our clients and communities with unparalleled excellence and integrity. Visit www.citizensenergygroup.com
KloudGin is the only single-platform, cloud-based SaaS labor and asset management solution that eliminates silos, automates labor management processes, enables customer self-service, and increases worker productivity. KloudGin apps help operations develop new revenue streams and business models. Serving enterprises with complex asset management and field service requirements, KloudGin connects customers, employees, contractors, and assets with AI-powered access to information about n’ any device, anywhere. Visit www.kloudgin.com.
Infosys is a global leader in next-generation digital consulting and services. More than 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. With over four decades of experience managing the systems and operations of global enterprises, we expertly guide clients, in over 50 countries, as they navigate their cloud-powered digital transformation. We empower them with an AI-powered core, equip the business with agile digital at scale, and drive continuous improvement with continuous learning through the transfer of digital skills, expertise, and ideas from our ecosystem. of innovation. We are deeply committed to being a well-governed and environmentally sustainable organization, where diverse talent thrives in an inclusive workplace. Visit infosys.com to see how Infosys (NSE, BSE, NYSE:INFY) can help your business navigate your next.