Three Ways Work Management Platforms Have Evolved to Improve the Employee Experience


Employee experience has been significantly impacted by how hybrid and remote working exacerbated many problems in the workplace. Today, work management platforms have evolved significantly and are improving the employee experience in the hybrid environment.

The normalization of hybrid working has changed the expectations of managers and employees about the employee experience, which has affected hiring decisions and employee retention. The road has been difficult to navigate, and the complexities of work that have come to the fore due to the digital age have been compounded by remote and hybrid working and the many systems and applications developed to support it.

Fortunately, technology platforms are beginning to embrace innovative thinking and working approaches to solving and overcoming the challenges posed by remote and hybrid working. Here are the key developments work management platforms have made to improve the employee experience in 2022 and beyond.

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Automate tasks to focus on critical work

AI and automation have changed the playing field. These technologies have made work management platforms possible, allowing employees to focus on the work that matters.

Developing and deploying automation is becoming easier for enterprise employees, not just those in IT, thanks to the rise of no-code and low-code technologies. Regardless of their level of coding or programming knowledge, all employees can now design technical solutions and applications with this software. Low-code software allows businesses to quickly and easily devise solutions to problems as they arise, incorporating those solutions into their current workflows to improve productivity. As a result, they have more time to devote to higher priority tasks and more strategic and vital work.

Improve visibility

Work management platforms give leaders a better understanding of work in progress, including the progress and status of the most critical activities. It can be difficult for leaders to know what their employees are doing on a daily basis in hybrid work structures. Due to a lack of visibility, time is wasted on low priority tasks or there is a disconnect around business goals. Technologies have evolved to provide leaders with visibility into the work being done by their teams, helping to keep teams on the same page.

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With the ability to forecast projects and potential resource needs, these platforms allow leaders to manage them properly. This gives them the opportunity to assess scheduling possibilities before distributing tasks among team members in different departments, to avoid employee burnout due to overwork and to ensure a balanced distribution of responsibilities. Additionally, if priorities change or there is a conflict, leaders can translate this into the platform by reporting task status or changing task ownership. The entire organization can operate seamlessly when leaders and employees are more closely aligned on projects and can ensure that these initiatives are, in turn, aligned with overall business goals.

Measure impact, not time

Modern work management platforms have made it easier than ever for leaders to assess employees’ contributions to goals rather than the time they spend on them. Teams have become disparate following the first shock of the COVID-19 pandemic, with work taking place in many locations and time zones. It can be difficult for teams to communicate because each team’s working hours do not always coincide. Moreover, even when a person works more than eight hours a day, this does not necessarily translate into a visible result.

Employees are able to better understand what they bring to their team or company when impact on goals is measured instead of time. With this knowledge, leaders can also better understand the contribution of their employees and how it aligns with business goals.

Work management platforms now offer features that save leaders time when onboarding and upgrading a new employee, in addition to simplifying the measurement of an employee’s contributions. Employees can be given a number of onboarding tasks to complete, which will make the process clear to them. Additionally, due to the flexibility of ownership, information can be shared across multiple teams while still allowing a manager to track an employee’s progress.

In a world where the effects of the Great Resignation are still being felt, these important factors have altered the employee experience to create a more transparent and focused workplace. Companies need to provide employees with the best experience while promoting a flexible and collaborative culture that promotes balance and resilience.

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